Already Have Booking With Us
Welcome back! This section is designed to provide you with all the information you need to manage your existing booking, understand driver communication, and handle any payment or refund queries quickly and efficiently.
Booked With Us Already?
How do I access my booking?
You can access and manage all the details of your confirmed booking through three primary methods:
Confirmation Email Link: Your original booking confirmation email contains a direct link labeled “Manage My Booking.” Clicking this link will take you directly to your dedicated booking portal where you can view details, print receipts, or make amendments.
Website Manage Booking Portal: You can navigate to the “Manage Booking” section on our website’s main menu. You will need your Booking Reference Number and the Email Address used during the reservation to log in.
Customer Support: If you are unable to access your booking via the above methods, please contact our 24/7 support team by quoting your name and travel date, and they will assist you.
Which channels can I use to edit, amend, or cancel my booking?
You have full control over your booking via multiple channels:
Online Portal (Recommended): The “Manage My Booking” portal is the fastest way to make minor amendments (e.g., change contact number, update flight number) or cancel your booking instantly.
Email: For complex changes or formal requests, you can email our bookings team with your Booking Reference Number and a clear description of the required changes.
Telephone: Our 24/7 operations team is always available to assist with amendments or cancellations over the phone, though we recommend the online portal for speed.
Note: Amendments may be subject to availability and could incur a change in fare, particularly if the vehicle type, date, or time is changed. Please review our Cancellation Policy for associated charges.
Will I know my driver's details before my pickup?
Yes, absolutely. MyRyd is committed to your safety and peace of mind:
SMS/Email Notification: Approximately 30 to 60 minutes before your scheduled pick-up time, you will receive an SMS and/or email containing the driver’s full name, contact number, and the vehicle’s make, model, and registration number.
Track Your Driver: The notification will also include a link to our live tracking feature, allowing you to see the vehicle’s exact location as it approaches your pick-up point.
How will I find my driver?
The method for finding your driver depends on whether you booked a standard service or a Meet & Greet service:
Meet & Greet Service: If you selected Meet & Greet, your driver will be waiting for you inside the Arrivals Hall after you clear customs. They will be holding a clearly visible name board displaying your name (or the name specified in the booking).
Standard Kerbside Pick-up: For a standard pick-up, the driver will park in the designated passenger pick-up zone, and you will meet them there. The driver will contact you via the contact number provided in the booking to coordinate the exact meeting point. We recommend having your phone readily available upon landing.
How can I report lost items?
If you believe you have left an item in one of our vehicles, please act immediately:
Contact Us Immediately: Call our 24/7 Customer Support Hotline or send an urgent email to our support team.
Provide Booking Details: Quote your Booking Reference Number and describe the lost item as accurately as possible (color, size, brand).
Driver Contact: Our team will immediately contact the driver and search the vehicle.
Collection Arrangement: If the item is found, we will coordinate the safest and most convenient way for you to retrieve it, which may involve returning it to the airport or arranging a courier service (at the passenger’s expense).
Payment And Refunds
Payment and refund processing duration?
We strive to process all financial transactions as quickly as possible:
New Bookings: Payment is processed instantly at the time of booking confirmation.
Fare Adjustments: If a fare adjustment is necessary (e.g., adding an extra stop), the supplemental charge is processed immediately.
Refunds: Once a cancellation or overpayment is processed by our team, the refund is typically submitted to your bank immediately. However, the time it takes for the funds to reappear in your account is dependent on your card issuer and bank’s processing times:
Debit/Credit Cards: Generally takes 3 to 7 working days.
Bank Transfers (where applicable): May take longer, typically up to 10 working days.
When will I get my payment receipt?
You will receive your payment receipt automatically at two key stages:
Upon Booking Confirmation: Your initial booking confirmation email serves as your primary receipt, detailing the total fare paid and the breakdown of services.
Upon Trip Completion: Once your journey has been successfully completed, a final, official payment receipt and invoice will be automatically emailed to the address provided during the booking process. This receipt confirms the service delivery and final cost.