At MyRyd Airport Taxis, we strive for a 5-star experience on every single journey. When we fall short, we are committed to listening, investigating thoroughly, and resolving the issue quickly and fairly. Your feedback is invaluable in helping us maintain the high standards our customers expect.
Please use the form below to submit an official complaint regarding a recent experience.
Complaint
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Our Complaint Process Guarantee
Immediate Acknowledgment: You will receive an immediate confirmation email with a unique reference number as soon as you submit your report.
Thorough Investigation: Our dedicated Customer Resolution Team will personally investigate your complaint, reviewing booking details, driver logs, and internal records.
Timely Resolution: We aim to provide a full response and proposed resolution within 3 business days, depending on the complexity of the issue.
Fair Outcome: We are committed to finding a fair outcome, which may include partial or full refunds, re-booking assistance, or remedial action with the involved driver/staff.
Completing the Complaint Form
To ensure the fastest possible resolution, please provide as much detail as you can, especially regarding the specific events and timings of the incident.
Essential Details to Include:
Booking Reference Number: This is mandatory for us to track the exact journey, driver, and vehicle involved.
Date, Time, and Route: The specific details of when and where the issue occurred.
Detailed Narrative: A clear, factual description of what happened and the specific resolution you are seeking.
Contact Information: Ensure your email and phone number are accurate so we can contact you directly with our findings.
We are here to help. Thank you for giving us the opportunity to correct this and improve our service.