Changing, Editing and Cancelling Your Booking
Booking an Airport Taxi Service Has Never Been So Easy
Cancellation Policy
At MyRyd, we understand that sometimes things don’t go as planned. That’s why we are always ready to help our customers adapt to changes in their plans. Here is what you should know about our cancelation policy:
- Cancelling 2 Hours before Scheduled Pickup Time. You don’t have to pay any charges for early cancellations. Cancellations are 100% FREE if a trip is cancelled 2 hours before the time it has been scheduled.
- Cancelling within 2 Hours. You may be required to pay some fees if a trip is cancelled less than 2 hours before the pickup time that you’ve scheduled.
- A Booking can be Cancelled Instantly. Go to Manage Booking page on our website anytime to cancel your booking online immediately when such a need arises.
- No Extra Charges, No Hidden Fees. We have a transparent cancellation policy, so you don’t have to pay any fees if you cancel a trip in time.
- How to Cancel a Booking. It’s possible to cancel a pre-booking in a number of different ways: visit the Manage Booking page on the website, use a mobile app or contact support team for cancellations.
How can I cancel my pre-booking?
Sometimes, changes happen suddenly and a need to cancel a booking arises. However, you shouldn’t fall into despair if you find yourself in such a situation. The cancellation process is simple. At MyRyd, we offer 5 methods to cancel a trip. So, you can cancel your pre-booking in a way that’s more to your liking.
- Cancel by Email
- Cancel via Website
- Cancel in Live Chat
- Cancel with a Mobile App
- Cancel by Phone
Step 1 (Email)
It’s easy to cancel a booking by email. Initially, you should get the access to a taxi booking in email confirmation. Once you provide email and booking ID, you will be given booking details as well as cancellation options.
Step 2 (Website)
Initially, you have to go to the "Manage Booking" page and get access to your taxi booking. After that, you’ll be able to book a trip immediately.
Step 3 (Live chat)
You can take advantage of a live chat system available on a website to contact customer support and ask our operator to cancel your pre-booking.
Step 4 (Mobile App)
Our mobile app is designed to make it easy for you to send a message to our customer support team. We’ll react to your request quickly and cancel your booking immediately.
Step 5 (Phone)
You can easily call us to cancel your booking. Just click on Call Now button in the right upper corner on our website.
Is there any cancellation fees?
You don’t have to pay any fees if you cancel your booking in time. According to our cancellation policy, you will get a full refund if you cancel a trip and let us know 2 hours before pickup.
How can I edit or make changes to my booking?
You can edit your booking and make changes to it anytime. Contact us using the following methods:
- By email
- On a website
- Via Live Chat
- Using a Mobile App
- By phone
Can I add another passenger to my booking at the last minute?
Yes, you can. Our customers can make changes to their bookings anytime. We would be happy to adjust to your needs and serve you in the best possible way.