Getting Started: Your Complete MyRyd Booking Guide
Welcome to MyRyd! This guide is designed to answer your most common questions about booking, vehicle selection, payments, and our services. If you need any further assistance, please visit our dedicated Help & Support page.
Need More Info Or Guide
How can I book or get a quote/price?
Booking your airport transfer or quote is fast and simple. You can get an instant, fixed price and book your journey through our secure online booking form on the homepage.
Enter Locations: Input your pick-up address (or airport terminal) and your destination address.
Select Date & Time: Specify the date and time you wish to travel.
Get Quote: Click ‘Get Quote’ to view the selection of available vehicles and their fixed prices for your journey.
Confirm & Pay: Choose your preferred vehicle, add any necessary extras (like child seats), and complete your booking with a secure payment.
What Type of Vehicle should I Select?
MyRyd offers a range of clean, low-emission vehicles to suit every need, number of passengers, and luggage requirement.
Saloon/Sedan: Ideal for up to 3 passengers with 2 standard suitcases and 2 hand luggage items. Great for short trips or solo travellers.
Estate/Wagon: Suitable for up to 4 passengers with 3 standard suitcases and 3 hand luggage items. Offers slightly more space than a Saloon.
MPV/Minivan (6 Seater): Best for small groups (up to 6 passengers) with generous luggage capacity (up to 6 standard suitcases).
8 Seater Van: Designed for larger groups (up to 8 passengers) with significant luggage needs (up to 8 standard suitcases).
Tip: Always check the luggage allowance displayed on the booking form for your selected vehicle to ensure everything fits comfortably.
Which Type of vehicle is suitable for my journey?
The most suitable vehicle depends primarily on two factors: the number of passengers and the amount of luggage.
For trips with minimal luggage and 1-3 people, a Saloon is efficient and cost-effective.
For families or business groups of 4 or more, or if you have excessive baggage (e.g., ski equipment, large pushchairs), an MPV or 8 Seater Van is highly recommended to ensure comfort and safety.
Always book a vehicle where all luggage can be safely stored in the boot, not in the cabin.
Which payment methods are accepted?
MyRyd provides maximum flexibility and security for payment:
Online Payment: We accept all major credit and debit cards (Visa, Mastercard, Amex) securely processed through our online booking system as well as PayPal.
Cash to Driver: You may be able to select the option to pay the fare directly to the driver in cash upon completion of the journey. Please note that this option may not be available for all routes or account types.
Account Holders: Business or corporate account holders can utilize their credit facility for invoicing and reconciliation.
What is a meet and greet service?
Our Meet & Greet service is designed for a seamless, stress-free arrival at the airport.
Upon selecting this option, your professional MyRyd driver will:
Track your flight and adjust the pick-up time automatically if delayed.
Wait for you inside the airport terminal, usually near the Arrivals Hall exit.
Hold a name board displaying your name (or company name).
Assist you with your luggage directly to the vehicle.
This service includes complimentary waiting time (typically 30-60 minutes after landing, depending on the airport).
When will I receive my booking confirmation?
You will receive an instant confirmation email as soon as your booking and payment are successfully processed online. This email will contain all the critical details of your journey, including:
Booking reference number
Pick-up and drop-off addresses
Date, time, and flight details
Selected vehicle type and total fare paid
Our contact information
Please ensure you check your spam/junk folder if you do not see the confirmation immediately.
Do you provide Baby/Child seats?
Yes, MyRyd is committed to the safety of all passengers. You can request high-quality child seats, booster seats, or baby seats during the online booking process.
Important: There may be a small supplementary charge for each requested seat.
Please specify the exact age/weight of the child when booking so we can ensure the correct type of seat is provided.
Will there be an extra charge for flight delays?
No. When you book an airport pick-up with MyRyd, your peace of mind is guaranteed.
Our drivers and operations team monitor all incoming flights using the provided flight number.
Your complimentary waiting time (e.g., 60 minutes for international arrivals) begins after your flight has officially landed.
If your flight is delayed, we will automatically track the new arrival time, and there is no extra charge for the delay itself.
How long is the free cancellation period?
Our free cancellation policy is designed to be fair and flexible.
Standard Booking: You can cancel your booking free of charge up to 3 hours before the scheduled pick-up time.
Cancellations made less than 3 hours before the scheduled pick-up time may incur a cancellation fee.
Please refer to your booking confirmation email or the Manage Booking page for the specific terms related to your reservation.