MyRyd – Airport Taxi Service

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Safety FAQs

Financial & Administrative Queries - Safety FAQs

Welcome to the MyRyd FAQ. We have compiled answers to the most common questions to help you quickly find the information you need regarding your booking and our services.

Frequently Asked Questions

You will receive an instant confirmation email as soon as your booking and payment are successfully processed online. This email contains all essential journey details and serves as your initial receipt.

Yes. You can edit, amend, or update your booking details up to 2 hours before your pick-up time (such as contact number, pick-up time, or flight number) via the “Manage Booking” link provided in your confirmation email, or by contacting our 24/7 support team. Amendments are subject to availability and may result in a fare change.

We accept all major debit and credit cards, including American Express, MasterCard, and Visa through our booking system. Depending on the route and account type, you may also have the option to pay cash directly to the driver.

You can apply your discount code on the payment page before completing your booking

We will send your driver and vehicle details at least 1 hour before your pickup time via email and WhatsApp. This includes a tracking link with the driver and vehicle imag

We offer 100% free cancellations if you cancel at least 2 hours before your pickup time.

Once you land, your driver will contact you and provide instructions about the pickup location. After collecting your luggage, head to the designated pickup point and inform your driver when you are ready. You will receive driver and vehicle details with a tracking link at least 1 hour before pickup via email and WhatsApp.

If you have booked Meet & Greet service, your driver will be waiting inside the terminal holding a sign with your name. You will receive driver and vehicle details with a tracking link at least 1 hour before pickup via email and WhatsApp. We also monitor your flight and adjust the pickup time in case of delays.
We offer a range of vehicles, including standard cars, executive cars, MPVs, and minibuses. Choose based on the number of passengers and luggage capacity. Our booking system provides recommendations based on your requirements.
We monitor all flights in real-time and adjust your pickup time accordingly. There are no extra charges for flight delays, and your driver will be informed about the new arrival time.

Yes. You can request a baby seat, child seat, or booster seat during the online booking process. Please specify the age or weight of the child. A small supplementary charge may apply for each requested seat.

Passenger safety is our top priority. Our drivers are licensed, fully vetted, and trained professionals. All vehicles are regularly maintained, fully insured, and equipped with safety features. You will also receive a tracking link with your driver’s details, which you can share with your loved ones for added security.